Policies

• You can make your reservation directly online on our booking engine or you can connect with us on the phone, email or through form submissions.
• When using our online booking engine to check availability, if dates are unavailable, please contact us directly via email to confirm availability.
• Accommodation is not confirmed until we receive a deposit.
• We cannot guarantee a specific room (within your chosen accommodation category) for your reservation.
• Reservations made 30 days or less prior to arrival are to be paid in full upon booking your vacation.
• There is a 7 nights/8 days minimum stay on all packages between Christmas (including the week before & after Christmas) & New Year (including the week after), Easter Holiday (including the week before Easter)** and Thanksgiving week.
• Room upgrades are subject to availability. If there is no availability for a room upgrade you selected, the resort reserves the right to remove the upgrade from your package and the cost accordingly.
• For travel agents we have specific information, please email us directly for information.
• When checking in, our front desk team will ask for your government-issued photo ID that matches the name on your reservation and a valid credit card to have on file for incidentals and tours. You will be asked to present the credit card used for the booking to compare the last four digits on the card with those used for the booking.
• If another party gifts you a reservation, the individual making the booking should notify the resort at the time of reservation that the payment will be charged to a credit card belonging to someone who will not be present during check-in. In these cases we require a credit card authorization form to be submitted by the purchaser.

• A 25% deposit is due at the time of booking based on the rack rate.
• Payment in full is due 30 days prior to arrival. Except for stays between Christmas (including the week before & after Christmas) & New Year (including the week after),** which require payment in full 60 days prior to arrival.
• If we are unable to collect the funds of your final balance 10 days after the balance is due your reservation(s) will be canceled. At which time, based on our policies, there will be no refund as your reservation(s) would be 30 days or less prior to your arrival date or 60 days or less for stays Christmas (including the week before & after Christmas) & New Year (including the week after)**, which require payment in full 60 days prior to arrival.
• The initial deposit payment may be automatically charged via our booking engine, which charges in US currency or the deposit may be charged through our local bank in Belize Dollars utilizing a Standard Exchange Rate (US$1 = BZ$2) and as such, are subject to exchange rate variances. All remaining balances are charged through our local bank in Belize and will be in Belize Dollars. Please note that Belizean Dreams Resort is not responsible for any currency exchange rate variances or international processing fees applied by the banks or Credit Card Companies.
• Card payments accepted: American Express (Amex), Visa, and MasterCard Credit cards/Debit cards.
• Prior to the collection of payment by charging your credit/debit card, our resort reserves the right to reconfirm rates and change accordingly, if necessary.

Kindly note: Group Bookings and Event Bookings have balance due dates that differ from the normal booking balance due dates. Please see those sections for details.

• All rates are subject to change at any time due to the imposition of taxes or other government charges, fare increases, fuel or other surcharges, or other events beyond the Resort’s control.
• Low Season rates apply: May 30 – December 18
• High Season rates apply: December 19 – May 29
• Room and package prices are clearly listed in our booking system, with applicable taxes and service fees added for your convenience.
• Maximum occupancy for each room are as follows:
  • One Bedroom Boutique Room (no view) (Maximum Occupancy = 2)
  • One Bedroom Standard Room (Maximum Occupancy = 2)
  • One Bedroom Suite (Maximum Occupancy = 3)
  • One Bedroom Premium Suite (Maximum Occupancy = 3)
  • Two Bedroom Executive Suite (Maximum Occupancy = 5)
  • Three Bedroom Villa (Maximum Occupancy = 8)
• Adult rates apply for any person 13 and over, and children’s rates apply for any child ages 2 – 12, children under 2 stay free.
• For rates not listed, please contact our Reservation Team.
• Imported cocktails are available for purchase and not included in the package prices. During Happy Hour (4pm-6pm daily) we offer a 20% discount on imported
liquor.
• Wines are not included in the package prices and are not eligible for Happy Hour discounts, but limited selection available for purchase.

FOR ROOM ONLY (EP) BOOKINGS:

• There is a 4 nights minimum stay requirement with restrictions and other details listed on this page.
• Please contact us for rates not listed on our website.

For Group Bookings with 5 or more rooms:

• We require the standard 25% deposit at the time of reservation based on the rack rate.
• Non-refundable balance is due 90 days prior to arrival.

• We require a 50% deposit at the time of reserving the conference room.
• Non-refundable balance is due 30 days prior to arrival.

• All cancellations must be received in writing and confirmed by our resort to be considered valid/effective.
• Trips canceled as a result of, or due to, airline delays, strikes, sickness, world events, no-shows, premature departures, personal issues and/or as result of inclement weather, pandemics such as COVID-19 and/or acts of God including hurricanes are subject to our cancellation policy.
• No refunds will be given for denied entry caused by failure to carry proper proof of citizenship or the appropriate visa. (Read about entry requirements on our website).
• No refunds will be given for cancellations due to being placed into quarantine for medical issues including pandemics such as COVID-19. Rescheduled stays will be subject to rescheduling cost and policies.
• There is a $200 USD/$400.00 BZE administration fee for all cancellations for each room. This fee will be deducted prior to all refunds.

ALL CANCELLATIONS MADE*:

• 120 or more days prior to arrival date, admin fee will be deducted from the deposit, 100% of this balance will be refunded.
• 90-119 days prior to arrival date, admin fee will be deducted from the deposit, 75% of this balance will be refunded.
• 31-89 days prior to arrival date, admin fee will be deducted from the deposit, 50% of this balance will be refunded.
• 30 days or less prior to arrival date, guests are entitled to NO refund.

*POLICY EXCEPTION:

Cancellation on all booking made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) will be subject to the following changes in the above policy:**

• 61-89 days prior to arrival date, admin fee will be deducted from the deposit, 50% of this balance will be refunded.
• 60 days or less prior to arrival date, guests are entitled to NO refund.

Cancellation on Group Bookings will be subject to the following changes in the above policy:

• 91-119 days prior to arrival date, admin fee will be deducted from the deposit, 75% of this balance will be refunded.
• 90 days or less prior to arrival date, guests are entitled to NO refund.

Kindly note: Group Bookings and Event Bookings adhere to different non-refundable balance and/or deposit requirements. Please see those sections for details.

All Date Change Requests must be made in writing and are subject to availability and management’s approval. Rescheduling Cost for such request is as follows:

• 120 or more days prior to arrival date, guests will be subject to a US$100.00 rescheduling fee.
• 90-119 days prior to arrival date, guests will be subject to a US$300.00 rescheduling fee.
• 31-89 days prior to arrival date, guests will be subject to a US$450.00 rescheduling fee.
• 30 days or less will NOT be entitled to any change of date option.
• Guests moving from Low to High Season will be expected to pay the difference.
• Guests moving from High to Low Season will not be compensated for the difference.

*POLICY EXCEPTION:

Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) will be subject to the following changes in the above policy:**

• 61-89 days prior to arrival date, guests will be subject to a US$450.00 rescheduling fee.
• 60 days or less will NOT be entitled to any change of date option.

Date Change Requests on Group Bookings will be subject to the following changes in the above policy:

• 91-119 days prior to arrival date, guests will be subject to a US$300.00 rescheduling fee.
• 90 days or less will NOT be entitled to any change of date option.

Kindly note: At the time of securing your new rescheduled dates, applicable package changes and rate increases will apply. Special offers that were previously applied to your original vacation will no longer apply to new rescheduled dates.

• Room Only (EP) bookings: There is a 4 nights/5 days minimum requirement. Room Only Bookings includes accommodations only and adhere to all holiday blackout dates.** Please contact our reservations department for more details.
• Package bookings: There is a 4 nights/5 days minimum stay, except for stays between Christmas (including the week before & after Christmas) & New Year (including the week after), Easter Holiday (including the week before Easter)** and Thanksgiving week which all require a 7 nights/8 days minimum stay.
• A minimum of a 14 night stay is required to book a combination stay with our sister properties between Christmas (including the week before & after Christmas) & New Year (including the week after), Easter Holiday (including the week before Easter)** and Thanksgiving.
• Unused portions of packages (meals and/or activities, add-ons, etc.) Trips shortened as a result of or due, but not limited, to airline delays, strikes, world events, no-shows, premature departures, personal issues, inclement weather, pandemics such as COVID-19 and/or acts of God, including hurricanes are NON-refundable and NON-transferable.
• All additional meals, transportation, drinks, Add-Ons and/or tours etc. will be billed to your incidentals and should be paid for at check-out or the resort reserves the right to charge your credit card on file.
• Belizean Dreams Resort cannot accept responsibility for any delay, inconvenience, damaged possessions, sickness or additional expenses incurred which may be caused either directly or indirectly by events outside our control such as weather, late arrival of flights, pandemics such as COVID-19 or acts of God.
• All guests acknowledge and agree that they are fully aware of the contagious nature and effects of COVID-19 and voluntarily assume that risk and responsibility and further agree that they will release, indemnify and hold harmless Belizean Dreams Resort, and their respective parent corporations, affiliates, subsidiaries insurers, directors, officers, employees, managers, successors, assigns, agents and representatives, against any claims and/or damages whatsoever, including legal fees relating to any infection, transmission, health condition influenced or otherwise impacted or complication by COVID-19 and other pandemics.
• The bartender reserves the right to refuse service to anyone who has clearly exceeded their limit.
• The resort management declines all responsibilities for valuables left in the room after check out.
• Smoking of any substance in our rooms is strictly prohibited. If smoking is detected at any time during or immediately after a guests’ stay, management reserves the right to charge a cleaning fee of US$500 per room.
• Additional À La Carte services and Package Add-Ons can be arranged for an additional fee, please contact us. Unused portions are non-refundable and non-transferable to other bookings or guests.
• The Resort reserves the right to suspend, limit, or restrict access to any areas, amenities, facilities, inclusions, or activities due to inclement weather or other interruptions beyond the Resort's reasonable control. This includes, but is not limited to, rain, strong winds, storms, hurricanes, floods, fires, wave action, ocean currents, pandemics, or other Acts of God, as well as disruptions to infrastructure such as electricity, roads, transportation, airports, and air services. The Guest acknowledges that the Resort will not be liable to offer compensation, and the Guest will not be entitled to any compensation for such suspensions, limitations, or restrictions resulting from these or other circumstances outside the Hotel’s reasonable control.

You can split your vacation between Belizean Dreams and our family of sister properties. Contact us for rates and availability. If you have already booked your vacation in full with Belizean Dreams, however, and would like to switch your reservation to Laru Beya, Manta Island or Coco Plum Island, that is not allowed. Although they are our sister resorts, we are managed separately and therefore we would require you to cancel with us in writing directly (adhering to our Cancellation Policy) and thereafter book with Laru Beya, Manta Island or Coco Plum Island in accordance with their booking policy as each resort is managed separately and has policies accordingly.

All resort policies apply to combination/sister property vacations with the addition of the following cancellation & rescheduling details:

CANCELLATIONS FEES:

• Cancellations for combination vacations with our sister properties will only be charged a $100 admin fee by each resort at which you are staying.

ALL CANCELLATIONS MADE*:

• 120 or more days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 100% of this balance will be refunded.
• 90-119 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 75% of this balance will be refunded.
• 31-89 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 50% of this balance will be refunded.
• 30 days or less prior to arrival date, guests are entitled to NO refund.

*POLICY EXCEPTION:

Cancellation on booking made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) will be subject to the following changes in the above policy**:

• 61-89 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 50% of this balance will be refunded.
• 60 days or less prior to arrival date, guests are entitled to NO refund.

RESCHEDULING*:

When rescheduling combination vacations with our sister properties there will only be one applicable rescheduling fee charged by each resort at which you are staying, depending on the days prior to arrival as listed below.

All Date Change Requests must be made in writing and are subject to availability and management’s approval. Rescheduling Cost for such request is as follows:

• 120 or more days prior to arrival date, guests will be subject to a US$50.00 rescheduling fee at each resort.
• 90-119 days prior to arrival date, guests will be subject to a US$150.00 rescheduling fee at each resort.
• 31-89 days prior to arrival date, guests will be subject to a US$225.00 rescheduling fee at each resort.
• 30 days or less will NOT be entitled to any change of date option.
• Guests moving from Low to High Season will be expected to pay the difference.
• Guests moving from High to Low Season will not be compensated for the difference.

*POLICY EXCEPTION:

Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) will be subject to the following changes in the above policy**:

• 61-89 days prior to arrival date, guests will be subject to a US$225.00 rescheduling fee.
• 60 days or less will NOT be entitled to any change of date option.

Kindly note: At the time of your new rescheduled dates, applicable package changes and rate increases will apply. Special offers that were previously applied to your original vacation will no longer apply to new rescheduled dates.

Belize is located in the jungle tropics, known for its melting pot of diverse cultures and pristine one of a kind landscape, architectures, flora and fauna. It is also one of the most visited tourist destinations. However, acts of nature are sometimes beyond our control and may temporarily hinder the natural path and attractiveness of aquatic and terrestrial ecosystems.

• Package tours as well as tours included in Package Add-On must be chosen according to our daily tour schedule.
• Unused portions of tours, Add-Ons, services and À La Carte items are non-refundable and non-transferable.
• Any tours, Add-Ons or additional services canceled within 24 hours are non-transferable and non-refundable.
• Tours and Add-Ons arranged on days other than our scheduled tour days are subject to an upgrade fee per person.
• Exact dates for specialty/À La Carte tours (any adventures outside of scheduled package trips) Add-Ons and massages will be confirmed upon arrival, as they are scheduled by the Front Desk.
• Tours, Add-Ons, services and À La Carte rates are subject to change without notice.
• All boat itineraries and activities are weather and conditions permitting at resort’s discretion.
• Trips & tours canceled as a result of, or due to, airline delays, strikes, world events, no-shows, premature departures, personal issues and/or as a result of inclement weather and/or acts of God including hurricanes are non-refundable and non-transferable.
• We cannot guarantee the clarity of the ocean at all times as a result of weather.
• The Deep Sea Fishing tour adheres to separate tour policies see the Deep Sea Fishing page for details.

• There is risk involved in any outdoor activity and accidents may occur, therefore at Belizean Dreams Resort we consider safety our most important concern.
• It is recommended that guests purchase a comprehensive travel insurance policy at the time of your booking to protect you against illness, injury, loss of personal items and baggage, cancellation, and other travel contingencies.
• At this time, we do not offer travel insurance through Belizean Dreams Resort.

• Our rates already include a 10% service charge which is distributed equally among all our staff.
• Operating Belizean Dreams is a team effort which involves a lot of behind-the-scenes staff along with our awesome front line personnel and we believe that everyone plays an important role in your stay with us. If you decide to leave a gratuity, it is entirely up to your discretion and is based on the quality of service you received. There is nothing too small or big and anything is appreciated.
• Because we are an all inclusive property, we advise against tipping individually on a daily basis so that you do not have to worry about carrying cash/credit cards with you while you are enjoying your vacation. Instead, we strongly suggest that you finalize your tips at the front desk upon checkout where you are able to write your specific instructions regarding your tip amount and how you would like it to be distributed along with your signature.
• Utilizing the front desk as the contact point is essential to ensuring that tips will be sent to our accounting department, which manages proper and transparent distribution through the staff’s bank accounts.

See our FAQs for more information as well as tips on arrival and departure times.

**Kindly refer to exact dates as follows for the winter & Easter holidays: December 21, 2024 – January 4, 2025; April 12 – 20, 2025; November 22 – 29, 2025; December 20, 2025 – January 3, 2026; March 28 – April 5, 2026; November 21 – 28, 2026; December 19, 2026 – January 2, 2027.